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This subject category includes helplines offering help for emergencies, concerning danger to health or property, over the telephone.



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    National helpline for information and advice on drugs.
    0800 776600 (24 hour helpline)

    Cry-sis Helpline

    LondonWC1N 3XX
    Helpline giving non-medical information and support to parents of excessively crying and/or sleepless babies. Provides literature. Enquiries by post should enclose a stamped addressed envelope.
    0845 122 8669


    (Including the Line for children living away from home)
    LondonE1 6BR
    Free, national helpline for children and young people. Provides a confidential telephone counselling service for any child with any problem 24 hours a day. Children can also write letters to the Freepost address. Trained counsellors provide support and advice and refer children in danger to…
    0800 1111 (24 hour helpline), 0800 884444 (The Line) Fax: 020 7650 3201

    Narcotics Anonymous

    202 City RoadLondonEC1V 2PH
    Self-help groups run for and by recovering addicts. Over 220 meetings run every week in London, many in Camden. Only requirement for membership is the desire to stop using drugs.
    0300 999 1212 (24 hour Helpline) 020 7251 4007 (Office)

    Victim Supportline

    National telephone line. Offers information and support to anyone who has suffered the effects of crime, regardless of whether the crime has been reported. Can refer people to local Victim Support Schemes or Witness Services and other organisations where appropriate. The local Victim Support Scheme…
    0845 303 0900 (Lo-call rate) Textphone/Minicom: 18001 0845 303 0900 (text relay)

    Jewish Womens Aid

    LondonN12 9ZE
    Or Email: Support for Jewish women and their children affected by domestic violence. Emotional support and sign-posting to other sources of help, a freephone helpline, a kosher refuge, community outreach services, free professional counselling service and information on legal, housing, benefits and other areas.…
    0808 8010500 (Freephone Helpline), 020 8445 8060 (Office) Fax: 020 8445 0305

    Shelter Free Housing Advice Helpline

    (Formerly known as Shelterline or Shelter Line)
    The email address is not suitable for advice enquiries - please ring the helpline. For anyone facing a housing emergency, including people who are homeless, tenants suffering harassment or eviction, or people fleeing from domestic violence. The advisors can give immediate, practical advice, inform people…
    0808 800 4444

    Everyman Project

    1a Waterlow RoadLondonN19 5NJ
    Runs an advice line for anyone concerned about a man's violence or abuse. Provides a 30 week therapeutic counselling programme with individual and group work counselling sessions (13 weeks one-to-one counselling, then 16 weeks group counselling), for men who want to stop their violent or…
    020 7263 8884 (Adviceline and Admin) Fax: 020 7263 8341

    Cranstoun City Roads

    352-358, City RoadLondonEC1V 2PY
    Residential service for drug and alcohol users who are in crisis and live in London. Services include telephone advice and support, and assessment and admission to a specialist residential crisis intervention service. The maximum stay is 21 days. If admission is not appropriate, staff will…
    020 7278 8671 (24 hours), 020 7843 1640 (Admin) Fax: 020 7278 0807

    Missing People

    (Formerly National Missing Persons Helpline includes the Runaway Helpline and the Message Home Helpline)
    Roebuck House284-286, Upper Richmond Road WestLondonSW14 7JE
    Provides support for missing children, vulnerable adults and families left in limbo. Gives families of the missing specialist advice and practical support as well as help searching. Also provides the Runaway Helpline for young runaways helping young people contact their family, carer, a support agency…
    116 000 (National free phone number) Fax: 020 8392 4529 Textphone/Minicom: 116 000

    RSPCA Harmsworth Memorial Animal Hospital

    (Royal Society for the Prevention of Cruelty to Animals Harmsworth Memorial Animal Hospital Sonderburg Road)
    22 Sonderburg RoadLondonN7 7QD
    Offers veterinary service to pet owners who are in receipt of qualifying welfare benefits ONLY who live in London postal districts EC1-EC4, EN1-EN3, E1-E18, N1-N22, NW1-NW11, WC1-WC2.
    0300 123 0712 (Hospital) 0300 123 8071 (After hours) 0300 123 4999 (24 hour national cruelty line)

    Diabetes UK

    National charity providing information and advice on living with diabetes. (The details shown here were taken from the organisation's website).
    0345 123 2399 (Careline: Mon–Fri 9am–7pm)

    Child Death Helpline

    National helpline for anyone affected by the death of a child of any age. (The details shown here were taken from the organisation's website.)
    0800 282 986 (Helpline: Mon-Fri 10am-1pm Tues and Weds 1-4pm every evening 7-10pm)

    Asthma UK

    (Formerly known as National Asthma Campaign)
    National research, information and support charity, offering Ask an Asthma Nurse helpline. (The details shown here were taken from the organisation's website).
    0300 222 5800 (Asthma Nurse Adviceline Mon-Fri 9am-5pm)

    National Debtline

    Advice agency for individual debt, run by the Money Advice Trust charity. (The details shown here were taken from the organisation's website).
    0808 808 4000 (Mon-Fri 9am-9pm Sat 9.30am-1pm Freephone)

    Debt Advice Foundation

    National debt advice and education charity. (The details shown here were taken from the organisation's website).
    0800 043 40 50

    Rape Crisis London

    (Formerly the Rape and Sexual Abuse Support Centre)
    Confidential support for male and female survivors of rape or sexual abuse, at any time in their lives. National helpline and regional counselling. (The details shown here were taken from the organisation's website).
    0808 802 9999 (Freephone helpline noon-2.30pm 7pm-9.30pm) 020 7619 1369 (North London Rape Crisis Centre)


    (Including the National Domestic Violence Helpline Run in Partnership With Womens Aid)
    National charity which provides safe, emergency accommodation through a growing network of refuges throughout the country and runs the Freephone 24-Hour National Domestic Violence Helpline in partnership with Women’s Aid. Also offers services for children, individual and group counselling for abused women and community based…
    0808 200 0247 (24 hours)

    Silver Line

    Free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. (The details shown here were taken from the organisation's website).
    0800 4 70 80 90

    Forced Marriage Unit

    Government unit offering advice and assistance on forced marriage in the UK or overseas. (The details shown here were taken from the organisation's website).
    020 7008 0151
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