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Noah's Ark Children's Hospice

(A charity supporting babies, children and young people who have life-limiting or life-threatening conditions, and their families to make the most of every day and support those who die young to do so in as much comfort as possible, whilst surrounded by family.)

Working within their purpose built building or in the community, they build on family strengths and promote resilience by providing clinical, emotional and practical support. This can include Family Link Service; Family Days; Children's Groups; Parents' Groups; Sibling Groups; Home Support Volunteers; Specialist carers and nursing; Bereavement Support; Drama and Movement Therapy; Music Therapy; Art Therapy, Specialist Play, post death and end of life care. They provide a bespoke approach to meeting complex healthcare needs and this wide range of care allows them to offer as much individual choice as possible to children and their families.

Contact details

Contact Name
Hayley Manley
Contact Position
Director of Care
Telephone
020 8449 8877
E-mail
info@noahsarkhospice.org.uk
Website
www.noahsarkhospice.org.uk 

Address

Address
The Ark
Byng Road
Barnet
Postcode
EN5 4NP

Time / Date Details

When is it on
Office open Monday to Friday 9am-5.30pm. Support and social activities take place at Noah’s Ark, in the home and community throughout the year.
Opening times (visits)
Events are arranged on a quarterly basis and take place on weekends and during school holidays. Short breaks arranged in family homes or at Noah’s Ark and can take place on any day of the week according to family need.

Further details

Client Group
Children and young people, under the age of 19 years, affected by life limiting or life threatening conditions and their families.
Catchment Area
Camden, Islington, Haringey, Enfield, Barnet, Herts Valley and some areas within North West London
Referrals Policy

Referrals can be accepted from families or professionals. Further details and referral form can be found on the website.

Referral required?
Yes
Last checked date
05/07/2019
Record ID
22006

Local Offer

About Local Offer
Description

Children under 5

School Age Children & Young People 5-18

Local Offer Age Bands
Children under 5
School Age Children & Young People 5-18
Where is the service located and what areas does it cover?

Our office is in Barnet and our community service covers five North London Boroughs of Camden, Islington, Haringey, Enfield, Barnet, Herts Valley and some areas within North West London

Who does your service provide for?

Noah's Ark supports a range of babies, children and young people between the ages of 0 to 19 years with life-limiting or life-threatening conditions. 

Life-limited means that a child or young person is not expected to live far beyond 19.  This does not include children whose lives are affected by disability, but not shortened by it.

Life-threatened includes children/young people with organ failure, cancer or leukaemia for whom curative treatment may be successful.  It also includes children and young people whose life threatening condition might be temporary.

How can a child or young person start using the service?

Support from Noah's Ark Children's Hospice begins with a formal referral which can be made by families or professionals working with the child/young person.   Referral forms can be found at:

https://www.noahsarkhospice.org.uk/referrals/

How are decisions made about eligibility for your service?

Noah’s Ark Children’s Hospice accepts children based on the criteria, in line with guidelines used by all Children’s Hospices. Referrals are considered by our Referral Panel which meets Fortnightly.

How do you communicate with service users and how are they involved in decision making/planning?

We pride ourselves in providing family led services.  Noah's Ark Children's Hospice receives feedback from children and families after each group/event.  In addition, families are asked to identify their own desired outcomes at initial meeting and subsequent reviews, where feedback is invited.   The Parents' forum also provides opportunities for families to have direct contact with Trustees of the charity on a regular basis, as well as via the website.

Is your service fully accessible?

Family Activities are held in fully accessible venues.  Activities are inclusive for all physical and cognitive abilities.  Where required, interpreter services are employed or shared with other services via joint visits.

What training have the staff supporting children and young people with SEND had/or will be they be getting?

Nurses, Social Workers and Therapists are registered professionals who maintain their continuing professional development to maintain registration. 

Our Care Team staff are managed by Registered professionals and have a range of experiences.  They receive ongoing mandatory training including safeguarding children and adults; Mental Capacity and DoLs training; First Aid; Basic Life Support; Infection Control; Food Hygiene; Moving and Handling; Communication; Boundaries and confidentiality; Grief and Loss (Levels 1 and 2); Behaviour Management; Learning Disability Awareness; Privacy and Dignity Person Centred Care; Duty of Care; Mentorship; information Governance.

Specialist Carers are trained and managed by Registered Nurses. 

 

Who should a service user contact if they want to raise a concern or complain about something?

Feedback forms are available on our website.  Parents can also directly communicate with Trustees via the Parent Forum and website. 

Who can a parent carer/young person contact for further information?

Further information can be obtained through our website and contact details can be found here: https://www.noahsarkhospice.org.uk/contact-us/

 

The Local Offer is a free and impartial service provided by Camden Local Authority. Any service or provider mentioned in this Local Offer, does not represent a recommendation or endorsement of the service or quality of the service provided. You are responsible for undertaking your own checks to determine suitability of the service and provider.

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