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    Adult Social Care Complaints Unit (Camden Council )

    London Borough of Camden5 Pancras Squarec/o Town Hall, Judd StreetLondonWC1H 9JE
    The Complaints Unit provides support and advice including advocacy for Adult Social Care users, potential users and carers who may wish to make a complaint about services.
    020 7974 4341 Textphone/Minicom: 020 7974 6096

    Camden Register Office Call Centre (Camden Council)

    (Part of the Contact Camden call centre)
    Responsible for the registration of births, deaths, marriages and civil partnerships that occur in the London Borough of Camden. Also provide other services such as citizenship ceremonies and deed poll name changing. Keeps details of public buildings that have been authorised to host civil wedding and…
    020 7974 4444 (option 6 then when prompted say 'registrars'). Out of hours service provided for same-day burial enquiries.

    Camden Registration Services (Camden Council)

    (Formerly known as Camden Register Office. Also known as the Registrars Office or Births, Deaths, Marriages and Civil Partnerships.)
    Responsible for the registration of births, deaths, marriages and civil partnerships that occur in the London Borough of Camden. Also provide other services such as citizenship ceremonies and deed poll name changing. Keeps details of public buildings that have been authorised to host civil wedding and…
    020 7974 4444 (option 6 then when prompted say 'registrars'). Out of hours service provided for same-day burial enquiries.

    Central Complaints Unit (Camden Council)

    5Pancras Squarec/o Town Hall, Judd StreetLondonWC1H 9JE
    Contacts Vivienne Caswill, Stewart Holmes or John Hail for advice on the Council's Customer Complaints Procedure. Undertakes investigations into appeals made to the Council's most senior officer, the Chief Executive.
    020 7974 5644

    Complaints Officer (Camden Council Supporting People Directorate)

    London Borough of Camden5th Floor, 5 Pancras SquareJudd StreetLondonWC1H 9JE
    This is the contact for children and young people to complain to. Complaint forms can also be sent to the complaints officer and these are available from any member of staff. There is also an advocacy service available. The complaints officer can help explain how…
    020 7974 6673, 0800 393561 (Freephone) Textphone/Minicom: 020 7974 6096

    Customer Service Centre (Payments) (Camden Council)

    (Part of the Camden Council Contact Camden Call Centre. Formerly known as Cashiers Call Centre)
    Online and telephone service for credit and debit card payments. Accepts payments for the council tax, business rates, housing rents, housing benefits repayments, parking fines and other accounts payable. For parking permits contact the Parking Call Centre on 020 7974 4646.
    020 7974 6104

    Environment Service (Camden Council)

    (Formerly Street Environment Services)
    Contact Camden Reception5 Pancras SquareLondonN1C 4AG
    Services include rubbish collection and street cleansing; door step recycling services including food waste/garden waste; on-street recycling services; commercial waste collection; graffiti removal; gritting streets in icy conditions; free snow shovels for community groups; abandoned vehicles; fly-tip removal; dead animals in the street; clinical waste.…
    020 3567 8105

    Finance Department (Camden Council)

    London Borough of Camden5th Floor, 5 Pancras SquareJudd StreetLondonWC1H 8NG
    Daniel Omisore, Director of Finance phone: 020 7974 5199. Jon Rowney, Executive Director of Finance and section 151 officer, phone: 020 7974 6960. Jason Blackhurst, Head of Finance, (Corporate services), phone: 020 7974 4729. Michael Webb, Head of Finance (Supporting Communities), phone: 020 7974 4328. Helen Gardiner,…

    Housing Customer Assurance Team Central Team (Camden Council)

    (Also known as Housing Complaints Team and Housing Quality Team)
    London Borough of Camden5th Floor, 5 Pancras Squarec/o Town Hall, Judd StreetLondonWC1H 9JE
    Deal with complaints about Camden Council housing services such as: housing allocations, homelessness, hostels, housing advice, housing management (repairs, rent arrears, harassment, caretaking, neighbour problems, tenancy related matters), leaseholder services, sheltered housing, supported housing.
    020 7974 1972

    Insurance Section (Camden Council Finance Department)

    (Also known as the Claims Office)
    Insurance SectionCrowndale Centre218 Eversholt StreetLondonNW1 1BD
    Deals with insurance arrangements for council assets. Also handles claims from the public for compensation following injury caused by defective buildings/streets/pavements and so on. These must be ones that are the responsibility of Camden Council.
    020 7974 2113
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