MOSAIC Integrated Service for Disabled Children

MOSAIC (Making Our Services All Integrated in Camden) is the integrated service for disabled children, young people and their families from birth to 18 years of age, providing assessment, therapy and family support, including Short Breaks. The service provides Multi agency assessment, diagnosis and support for disabled children and their families from 0-18. The service contributes to better outcomes by supporting families to care for their disabled children and for their children to remain living at home and as part of their local community wherever possible.

MOSAIC consists of several services including:

Help and support is offered early on from the point of referral whatever the child’s age is. The national Early Support model is offered. We offer a Keyworker to help with the co-ordination of all professionals working with the family so they work as a Team Around the Child (TAC), and one of the team will operate as the Assessment Co-ordinator for a child undergoing statutory assessment for an Education, Health & Care Plan.

Diagnosis and therapies are provided for disabled children following assessment and this includes children with Autistic Spectrum Disorder. Access to specialist clinics for disabled children with sleep difficulties and complex feeding difficulties are available. Emotional and behavioural support is provided for those families with a disabled child who would find it helpful. Social care, including Short Breaks as well as the protection of disabled children is provided. Access to parent / young people’s groups (Special Parents Forum, Reactive Forum), information and quarterly Newsletters is available.

Contact details

Contact Name: Hannah Coles
Contact Position: Team Leader
Telephone: 020 3317 2200
Website: Services for disabled children
Alternative Contact: Jackie Doolan, Administrator - 020 3317 2253

Address

Activity location: Kentish Town Health Centre
Address: MOSAIC
Kentish Town Health Centre
2
Bartholomew Road
London
Postcode: NW5 2BX

Further details

Ward: Cantelowes Ward
Last checked date: 26/07/2016
Record ID: 40048

Local Offer

Local Offer Age Bands: Preparing for Adult Life 14-25
Children under 5
School Age Children & Young People 5-18
SEN Provision Type: Targeted; Specialist

Where is the service located and what areas does it cover?

The service is based in Kentish Town Health Centre and we work with the whole local authority area. Some of our services are delivered from Swiss Cottage School.

Who does your service provide for?

From 0 – 18 (19 if the service is school based) for all severely and profoundly disabled children. Children are eligible if they require a number of health professionals to deliver integrated care. This is usually 3 or more health care professionals otherwise the children’s community and school based therapists provide the service. Social care eligibility for short breaks is explained on the website www.camden.gov.uk/disabledchildren. We do not provide a service for children with social and emotional and behavioural difficulties who do not have a disability.

How can a child or young person start using the service?

A referral needs to be made to the single Point of Referral (SPOR) by a professional that knows the child and family such as the health visitor, GP, the child’s nursery or school or a health professional already working with the child. Often there are no waiting but at times there can be a waiting list for speech and language therapy, for occupational therapy and for psychology. Currently no charges are made for the services provided. A charge maybe introduced in the future as a contribution to short breaks. A parent/young person can use a personal budget to pay for short breaks services.

How are decisions made about eligibility for your service?

A Single Point of Referral Panel meets fortnightly to decide the best pathway for all children referred that have a developmental concern or disability. The panel is made of children’s clinical leads for MOSAIC, for Speech and Language Therapy, for Occupational therapy, for Physiotherapy and for doctors. The person referring will receive a response to the referral they make and a copy is given to parents. Once the referral is accepted, a member of MOSAIC will contact the family and explain what will happen next. If the referral is for a short break the Short Breaks Co-ordinator will contact the family. We provide interpreters where needed. For further information, please contact the Single Point of Referral (SPOR) administrator on 020 3317 2250 Eligibility for short breaks will depend on the level and complexity of need.

How do you communicate with service users and how are they involved in decision making/planning?

A booklet ‘MOSAIC’ is available. Leaflets are also available for different parts of the MOSAIC service which are provided when a family is referred to MOSAIC. All professionals in MOSAIC work with interpreters when needed to ensure that everything about the family’s child’s needs are understood by the family. Families can provide direct feedback to professionals they are working with, directly at the Short breaks Panel which decides on the local offer for short breaks, through questionnaires from time to time, as well as using a comments box at the first floor reception. British Sign Language signers are available. Many of the staff in MOSAIC are trained in other communication methods with children such as Makaton and Picture exchange Communication System. Reviews of children’s progress are held six monthly if the child is under five and annually if the child is school age. Reviews are held more frequently if it would be helpful for the child. Parent training and learning events are provided through the EarlyBird and EarlyBird plus programmes as well as through the Special parents’ Forum and through schools.

Is your service fully accessible?

The building is fully wheelchair accessible. The service has been designed with parents however; there are no specific adaptations for hearing and vision. There are disabled changing and toilet facilities. The Play and Wait reception area on the first floor is child centred in its design and equipment available. The services offered will be specifically to meet the child’s individual needs and will be accessible.

What training have the staff supporting children and young people with SEND had/or will be they be getting?

All staff in MOSAIC have received specialist training in a range of disabilities such as Autism, Cerebral Palsy, Down Syndrome and Learning disability and will continue to take up relevant training to assess and support children with disability and their families. Many who work in the service are also trained in Makaton and PECS (Picture Exchange Communication System). Staff have a very high level of understanding about then impact on the family of caring for a disabled child.

Who should a service user contact if they want to raise a concern or complain about something?

A parent / carer who wishes to raise a concern or make a complaint should be encouraged firstly to discuss this with the professionals working with the family or the team leader. Alternatively a service user can contact: The Head of Mosaic Kentish Town Health Centre, 2 Bartholomew Road London, NW5 2BX Phone: 020 3317 2000.

Comments, concerns around patient care or compliments can be directed to PALS on: Telephone: 020 7685 5973 Email: patientsupport.cps@nhs.net or in writing addressed to: PALS, Bedford House, 3rd Floor, 125-133 Camden High Street, NW1 7JR

If you are still not happy you can make a complaint through the Council’s complaints process or ring the general council phone number; 020 7974 4444

Who can a parent carer/young person contact for further information?

The Keyworker should be the first point of contact if a parent carer wants further information or any member of the service. The main contact details for Camden MOSAIC are: 020 3317 2200.

The Local Offer is a free and impartial service provided by Camden Local Authority. Any service or provider mentioned in this Local Offer, does not represent a recommendation or endorsement of the service or quality of the service provided. You are responsible for undertaking your own checks to determine suitability of the service and provider.