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Continence, Bladder and Bowel Care Service

The Bladder and Bowel Care Service supports children and young people from 3 - 19 years old to help manage continence. The role of the Bladder and Bowel Care Service is to ensure all children and young people have the correct support and advice with regards to their bladder and bowel care problems.

Typical types of problems that we can help with include bedwetting, daytime wetting and bowel problems. We carry out assessments and provide suggestions and ideas to families about how to manage continence. We also manage the supply and delivery of incontinence products to children and young people. We enable Health Care Professionals to deliver evidence based care to all children and young people with regards to bladder and bowel problems. Children and Young People may attend a clinic until the problem is resolved or be referred to secondary care for further review of problem.

Contact details

Contact Name
Maxine Hammond
Contact Position
Clinical Lead Bladder & Bowel Care Service
020 3316 8401


Activity location
Kentish Town Health Centre 2 Bartholomew Road
River Place Health Centre
Essex Road
N1 2DE

Further details

Last checked date
Record ID

Local Offer

About Local Offer
Local Offer Age Bands
Preparing for Adult Life 14-25
Children under 5
School Age Children & Young People 5-18
SEN Provision Type
Where is the service located and what areas does it cover?

The service is based in River Place Health Centre but clinics are held weekly in MOSAIC at Kentish Town Health Centre. You need an appointment to be seen in the clinic. We also visit all local special schools and we attend parent forums.

Who does your service provide for?

Our service is for children and young people from the age of 3 – 19 years including disabled children and young people.

How can a child or young person start using the service?

The service has an open referral system this means that a parent of a professional can refer a child to us. Referrals are made by contacting River Place Health Centre Essex Road London N1 2DE Tel: 020 3316 8401 There is approximately a 12 week wait for clinic appointments.

How are decisions made about eligibility for your service?

The only eligibility criteria is a child must be 3 years or over to be referred.

How do you communicate with service users and how are they involved in decision making/planning?

We use interpreters at all sessions where they are needed and specialist support (e.g. signing) can be requested if needed. Copies of all clinical letters are copied to parents/service users.

Is your service fully accessible?

The buildings are fully wheelchair accessible and there are disabled changing and toilet facilities.

What training have the staff supporting children and young people with SEND had/or will be they be getting?

Staff are experienced in working with disabled children and have been trained in ERIC (Education in Resources for Improving childhood Continence). Tel: 0117 3012100 e mail:

Who should a service user contact if they want to raise a concern or complain about something?

A parent or young person who wishes to raise a concern or complain about the service should contact: Maxine Hammond Senior Nurse Practitioner (Clinical Lead) Tel: 020 3316 8397 Email:

Who can a parent carer/young person contact for further information?

For further information please contact: Maxine Hammond Senior Nurse Practitioner (Clinical Lead) Tel: 020 3316 8397 Email:

The Local Offer is a free and impartial service provided by Camden Local Authority. Any service or provider mentioned in this Local Offer, does not represent a recommendation or endorsement of the service or quality of the service provided. You are responsible for undertaking your own checks to determine suitability of the service and provider.

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